Broadband Support

📡 How to Connect Your Broadband Router (Business Setup)

Setting up your business broadband router correctly is essential for a stable, secure internet connection across your workplace. Follow the guide below to get your broadband up and running smoothly.

🔧 What You'll Need

Before starting, ensure you have:

Your broadband router (with power adapter)
Network cable (usually supplied)
Filter/splitter (if using a phone line-based service like FTTC/SOGEA)
Active broadband line (confirmed as live)
Login details (PPPoE credentials, if required – provided by your ISP)

📦 Step-by-Step Setup Instructions

1. Connect to the Incoming Line

FTTC/SOGEA (Standard Business Broadband): Plug the microfilter into the master telephone socket, then connect the DSL cable from the router’s DSL port to the filter’s DSL socket.
FTTP (Full Fibre): Connect the router’s WAN port to the Openreach ONT/modem using the Ethernet cable provided.
Leased Line (Dedicated Ethernet): Connect the router’s WAN port directly to the presentation point provided by your supplier or managed service device.

2. Power Up

Plug the router into a power socket.
Turn it on using the power switch (usually on the back).
Wait 2–5 minutes for the router to initialise (power and DSL/Internet lights should stabilise).

3. Connect Your Devices

Wired (recommended for critical devices): Use Ethernet cables to connect PCs, VoIP phones, or printers to the LAN ports.
Wi-Fi: Connect wirelessly using the network name (SSID) and password printed on the router label.

4. Log In to the Router (Optional – Advanced Users)

Open a web browser and type the IP address (usually 192.168.1.1 or 192.168.0.1 )
Login using the admin credentials provided (change the password once logged in).
Configure settings such as:
- Static IPs
- Port forwarding
- VPN support
- Wi-Fi network names/security
- VLANs or QoS (if your business requires)

✅ Troubleshooting Tips

Symptom	Solution
No Internet light	Check all cabling, restart the router, and confirm activation date with your ISP
Slow speeds	Reboot the router, check for firmware updates, or test with a wired device
Wi-Fi not showing	Ensure Wi-Fi is enabled on the router; check SSID isn’t hidden
Dropped connections	Check for interference or consider a mesh network in larger premises

🛠 Support

If your broadband was supplied by Simply Telecom and you experience issues, our UK-based support team is here to help.

📞 Call: 0330 1222 999

📧 Email: support@simplytelecom.co.uk

🔗 Live Chat: Visit www.simplytelecom.co.uk